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Delete your account and data

Last updated: 18 October 2026

This page explains how to delete your account and your data in Trimsy, the app provided by Supastack Teknoloji Limited Şirketi. You can start the deletion yourself inside the app, or request it by email without opening the app.

1. Delete in the app

If you own the business

To delete the whole business, meaning the workspace, team, customers, pets and appointments:

  1. In the Trimsy app, tap the Settings tab in the bottom menu.
  2. Tap Business info (or the business card at the top of the page).
  3. At the very bottom of the page, tap Delete business.
  4. Type your business name exactly as shown and confirm with Delete business.

Only the business owner sees this option. Team members also lose access to the business with this step.

If you are a team member

To delete your own account:

  1. In the Trimsy app, tap the Settings tab in the bottom menu.
  2. At the very bottom of the page, tap Delete my account.
  3. Confirm with Delete my account.

This removes you from that business and deletes your membership details there. If you are not a member of any other business, your sign-in account is also permanently deleted. The business's own records stay with the business owner.

If you have a subscription

Deleting your account does not stop a subscription you started through the App Store or Google Play. To stop billing, cancel the subscription in the store as well:

  • Google Play: Play Store app > your profile icon > Payments & subscriptions > Subscriptions
  • App Store: iPhone Settings > your name > Subscriptions

2. Request deletion without the app

If you cannot use the app, or prefer not to open it, send an email to support@trimsy.co from the email address registered to your account.

Please include:

  • Account deletion request as the subject
  • The email address registered to your account (if you are writing from a different address)
  • Your business name
  • Whether you want the whole business deleted (business owners only) or only your own team member account

To confirm the request comes from the account holder, we reply to the email address registered to the account and may ask for an extra confirmation. We complete your request within 30 days at the latest. For your other rights over your personal data, see the Privacy Policy.

3. What is deleted, and when

When the business owner requests deletion, the account enters a 14-day recoverable grace period. During this window the account is deactivated but not yet erased: if you sign back in and choose to restore, your workspace, team, customers, pets and appointments are recovered intact. After 14 days the deletion becomes permanent and cannot be reversed.

When deletion becomes permanent, the following are permanently erased:

  • Customer and pet records
  • Appointments
  • Messaging data
  • Uploaded photos
  • Your own contact details and the business contact details
  • The sign-in accounts of the account's members

Deleted data can remain in backups for a short time and is then deleted automatically: up to 7 days in Supabase's daily database backups, while the nightly server copies of your workspace (ZIP) are deleted during permanent deletion. Backup copies of pet photos on Cloudflare R2 are deleted the night after permanent deletion.

Before deleting, you can download all your data (JSON + photos, as a ZIP) from Settings › Backup.

4. What is kept, and why

Financial records are the one exception. Turkish tax and commercial law require us to keep payment, subscription and transaction records for up to 10 years. We keep these records with their personal identifiers removed and separated from the erased data, only to meet this legal obligation. They are not used for any other purpose.

Short-lived technical logs held by our service providers (for example message delivery details and error logs) are deleted at the end of their own retention periods. The full list of periods is in the "Data Retention" section of the Privacy Policy.